CYBER WEEK
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ENDS TODAY, 12/6

January 28 - 31, 2020 | JW Marriott, Nashville

Networking Opportunities at CCW Nashville



Learn from peers with similar challenges when you share and strategize. With many formal and informal opportunities to connect with colleagues, the powerful sidebar conversations promise to be a memorable part of the event. Networking activities include: “Meet the Customer” Program, Book Signings, CCWomenBreakfast, Demo Drives, Cocktail Receptions, and more. Take a look below to see all the available networking opportunities at CCW Nashville! 









During our networking breaks, you’ll be able to discover the latest technology set to fulfil all your customer function needs, and meet the people behind it, and get a chance to enter in our Prize Drawing.






The “Meet the Customer” Program gives you a unique opportunity to hear directly from the clients of our solution providers at their booths. Learn about why they chose that solution, how it solved their challenges, how they implemented it, and more, all while having a chance to win prizes along the way!





The CCWomen Breakfast is a dedicated place for women at CCW Nashville to connect with other women in customer contact to share stories, ask questions and make valuable connections. Together, we are working to raise the profile of women in customer contact.





Complimentary Book Signings will take place throughout the conference in the CCW Digital Lounge in the Expo Hall. Get to know James Dodkins, Founder & Customer Experience Rockstar at Rockstar CX, Annette Franz, Founder and CEO of CX Journey, and many other customer contact experts!







Technology & Innovation Focus Day combines thought-leading research and content generated by CCW Digital with the latest project case studies from senior industry practitioners. Learn about the latest technology and developments in customer contact from Deanna Perrin, Senior Director and Global Head of Strategic Initiatives at Groupon, Brad Prescott, Senior Manager of Customer Experience at Asurion, and CCW Directors and Analysts, Mario Matulich, Brian Cantor, Sandy Ko, and Michael DeJager. Interactive activities will lend a deeper understanding into the topics of CX Security and Fraud, Actionable Analytics, CX Automation, and more.








Our “It’s 5 O’Clock Somewhere” Happy Hour offers you a mid-day break after a whole morning of intense learning and strategizing. During this time, you’ll be able to participate in book signings, continue with the Demo Drive, and network with fellow attendees. At the end of a long conference day, grab a drink at our Cocktail Reception while networking with fellow attendees and meeting solution providers in a relaxed setting with live music entertainment.





In 2020, we’re introducing CCW Think Tanks, which are structured around a practical “How-To” project designed for longer group discussions and solutions-driven conversations. Leave each session with actionable takeaways and resources and benchmark with industry peers.