New Package Options


We want you to experience the most of CCW without breaking the bank, so we introduced different package options starting at $999.

Customize your CCW experience and participate in sessions that fit your needs the most. See below for each package breakdown and see what you can expect to attend based on the type of pass you purchase.

Questions? Contact us here.

 


What is the CCW Digital Pavilion?

The CCW Digital Pavilion is located in the Expo Hall and is led by our team of analysts at CCW Digital. They will lead discussions on the latest news, trends and hot topics in the industry curated from the latest CCW Digital research and reports. Sessions include: 

  • The State of Voice Advertising: Ushering in a New Era of Customer Engagement
  • The Future of Voice Assistants 
  • Automation and the Future of the Call Center
  • 5 Urgent CX Trends and How They Connect to Contact Center Routing
  • and more!

To learn more about all the sessions in the CCW Digital Pavilion, view our full agenda



What are Think Tanks?

Think Tanks are structured around a practical “How-To” project designed for longer group discussions and solutions-driven conversations. Each Think Tank is 45 minutes long and you will leave each session with actionable takeaways and resources provided by industry experts and solution providers. Topics include:

  • Experience Design
  • Agent Performance
  • Holistic CX
  • Digital CX
  • and more!

To learn more about all available Think Tank topics, view our full agenda. 

What Tracks are available?
At CCW Nashville, there will be 4 tracks to choose from: Contact Center Operations, People, CCWomen, and CX and Design. Sessions for each include:
  • Contact Center Operations: Augment Agent Experience with AI and Machine Learning
  • People: How to Embrace Diversity and Inclusion in the Contact Center
  • CCWomen: The Uncomfortable but Important Truth about Self-Advocacy
  • CX and Design: Employee First: How to Improve Internal Service Quality Through Design 
To learn more about all the track sessions, view our full agenda. 





Before the main conference even starts, the pre-conference day provides you with the opportunity to engage in several interactive workshops. 

Workshops Include

  • 5 Steps to Transform Your  Customer Insights 
  • Accelerate Speed to CC Intelligence with AI and Automated Interaction Analytics 
  • CX Delivery Optimization 2020: Tackling Your Big Challenges

To learn more about the workshops, view our full agenda. 

What is Tech & Innovation Focus Day?

The Focus Day combines thought-leading research and content generated by CCW Digital with the latest project case studies from practitioners. Sessions include:

  • CX Security & Fraud
  • Actionable Analytics 
  • CX

To learn more about all the sessions, view our full agenda. 



The site tour experiences at CCW are some of the most anticipated, in-demand activities throughout the event. Get an exclusive look inside some of the most innovative, state-of-the-art contact centers. Get a tour to:

  • Lyft
  • Vanderbilt University Medical Center
  • Nashville Electric Services
  • Johnston & Murphy

To learn more about all the site tours, view our full agenda. 


If you need help choosing which pass will suit your needs the best, contact us here