Meet Your Customer Contact Leaders

2021 Speakers


Chris Bauserman
Chris Bauserman
VP, Segment & Product Marketing
NiCE InContact
Colleen Beers
Colleen Beers
President of North America and Europe
Alorica
Barry Brooks
Barry Brooks
Solution Consultant and ServiceNow Specialist
Coveo
David Carrizales
David Carrizales
Sr. VP of Operational Excellence
Etech
Bonnie Chase
Bonnie Chase
Sr. Product Marketing Manager
Coveo
Sally Cornet
Sally Cornet
HR Leader
Sitel Group
Aarde Coseeboom
Aarde Coseeboom
Senior Director of GMS Technology, Analysis & Product
Techstyle Fashion Group
Dave D’Aprile
Dave D’Aprile
Senior Director, Product Marketing
Cogito
Michael DeJager
Michael DeJager
Principal Analyst & Head of Production
Customer Management Practice
Pete Ellis
Pete Ellis
Chief Product Officer
Red Box
Annemarie Gaxiola
Annemarie Gaxiola
CX Delivery Manager
Freshly
Frank Golden
Frank Golden
Business Development
Airkit
Ram Gupta
Ram Gupta
Project Manager, Workforce Operations
Penske Transportation Solutions
Luke Hagstrand
Luke Hagstrand
VP, CX Personalization
Comcast Cable
Cory Haynes
Cory Haynes
Vice President of Industry Strategy, Financial Services and Insurance
Talkdesk
Lance Hood
Lance Hood
Senior Director, Authentication Solutions
Neustar
Brody Horton
Brody Horton
VP of Client Success
Emmersion
Adam Hunt
Adam Hunt
Supply Chain Internship Recruiter
Tesla
Ramon Icasiano
Ramon Icasiano
Chief Customer Officer
Pathlight
Jim Iyoob
Jim Iyoob
Chief Customer Officer
Etech Global Services
Jarrod Johnson
Jarrod Johnson
Chief Customer Officer
TaskUs
Baker Johnson
Baker Johnson
Vice President, Marketing
UJET
David Johnston
David Johnston
Head of Social Media
United States Department of Defense
Kathy Juve
Kathy Juve
EVP, High Value Services
Concentrix
Sandy Ko
Sandy Ko
Senior Analyst & Conference Director
Customer Management Practice
Gayathri Krishnamurthy
Gayathri Krishnamurthy
Director Product Marketing
NICE inContact
Brian LaRoche
Brian LaRoche
Director, Outreach Marketing
CallMiner
Pete Lee
Pete Lee
VP of Global Alliances
Observe.AI
Alison Lichtenstein
Alison Lichtenstein
Head of Customer Experience
Dow Jones
Ben Joe Markland
Ben Joe Markland
COO
Focus Services
Sean McEvoy
Sean McEvoy
SVP, Business Development
Veritone
Kevin McNulty
Kevin McNulty
Director of Product Marketing
Talkdesk
Megan Merrick
Megan Merrick
Online Engagement Manager
Freshly
Trista Miller
Trista Miller
Senior Director of Customer Care
Frontier Airlines
Brian Morin
Brian Morin
Chief Marketing Officer
SmartAction
Nathan Nickens
Nathan Nickens
Senior Analyst, Customer Contact & Conference Director
Customer Management Practice
Dee Nilles
Dee Nilles
Business Program Director
Centrical
Elizabeth Oates
Elizabeth Oates
Senior Director, Consumer Insights
Ulta Beauty
Juanita Olguin
Juanita Olguin
Product Marketing Lead for Workplace Solutions
Coveo
Ben Rigby
Ben Rigby
SVP, Global Head of Product & Engineering, Artificial Intelligence and Workforce
Talkdesk
Christine Rimer
Christine Rimer
VP Product Marketing & Voice of Customer
SurveyMonkey
Leigh Roach
Leigh Roach
Customer Service Manager
Johnston & Murphy
Joel Sandi
Joel Sandi
Senior Manager Digital Support
8x8
Andrea Schwark
Andrea Schwark
Executive Director, Operational Efficiency and Planning
Verizon
Brad Snedeker
Brad Snedeker
Director of Customer Advocacy
Calabrio
Scott Stephenson
Scott Stephenson
CEO & Founder
Deepgram
Dale Sturgill
Dale Sturgill
VP, Call Center Operations, Search and Support
EmployBridge
Shawndra Tobias
Shawndra Tobias
AVP, Customer Experience
Etech
Stephanie Todd
Stephanie Todd
Chief Strategy Officer
ERC
Peter van Spaandonk
Peter van Spaandonk
Enterprise Account Director
Harver
Chad Vestergaard
Chad Vestergaard
Vice President of the Advice Centre
Coast Capital Savings

Executive Exchange Speakers


Natalie Beckerman
Natalie Beckerman
EVP, Chief Operating Officer
Fidelity National Home Warranty
Daron Fowlks
Daron Fowlks
VP Global Customer Experience
StubHub
Naomi Wheeless
Naomi Wheeless
Head of Customer Success
Square