Meet Your Customer Contact Leaders

EXPERT HEADLINERS


Sarah Thomas
Sarah Thomas
First Female NFL Official
NFL
Jerry Greenfield
Jerry Greenfield
Co-Founder
Ben & Jerry's Homemade, Inc.
Chanell Branch
Chanell Branch
VP, Patient Access
Vanderbilt University Medical Center
Colin Crowley
Colin Crowley
VP, Customer Experience
Freshly
James Dodkins
James Dodkins
Founder & Customer Experience Rockstar
ROCKSTAR CX
Mike Eastman
Mike Eastman
VP, Client Experience
Generate Life Sciences
Annette Franz
Annette Franz
Founder and CEO
CX Journey
Kelley Kurtzman
Kelley Kurtzman
VP, Global Consumer Sales & Service Centers
Verizon
Kevin Rath
Kevin Rath
Director of Customer Experience
Warby Parker
Radha Sankaran
Radha Sankaran
Executive Director- Advanced Analytics/AI & ML
Verizon
Michael DeJager
Michael DeJager
Principal Analyst, Head of Product Development
Customer Management Practice

Speakers


Sekou Alleyne
Sekou Alleyne
VP, Investments
InvestTT
Paul Andersen
Paul Andersen
Solutions Consultant Manager
Kustomer
Manjunath Arakere
Manjunath Arakere
Solution Architect
ObjectFrontier
Erik Ashby
Erik Ashby
Director of Product
Helpshift
Kim Barna
Kim Barna
Director of Sales and Service
Verizon
Phil Bennett
Phil Bennett
Customer Service Operations Manager
Empire Today
Brett Brosseau
Brett Brosseau
VP of Gaming Solutions
Noble Systems
Brian Cantor
Brian Cantor
Director & Principal Analyst, CCW Digital
Customer Management Practice
Matt Cecil
Matt Cecil
Sr. Manager - Digital Strategy
Verizon Digital
Karen Cepeda
Karen Cepeda
Sr. Manager Contact Center Operations
SmashTech
Cheryl China
Cheryl China
SVP, Director Credit Card Services
Citizens Bank
Brian Clancy
Brian Clancy
Learning and Performance Improvement (Contact Center Op)
AARP
Simon Copcutt
Simon Copcutt
Head of Strategic Accounts
Customer Management Practice
Jason Dasal
Jason Dasal
VP of Marketing
Johnston & Murphy
Craig Dukes
Craig Dukes
Sr Director Seamless Access Support Services
Thomas Jefferson University and Jefferson Health
Kim Fields
Kim Fields
Director of Learning
Edify
Brandon Fleisher
Brandon Fleisher
Senior Product Manager
TTEC
Lauren Forrest
Lauren Forrest
General Manager, Customer Experience
Warby Parker
Brad Forsythe
Brad Forsythe
Sr. Strategic Sales Consultant
Genesys
Brett Frazer
Brett Frazer
Head of Customer Service
Sun Basket
Ben Gardner
Ben Gardner
Go-to-Market Strategist
IBM Watson
Alyson Gasper
Alyson Gasper
Senior Manager Business Operations
Verizon
JD Geiger
JD Geiger
Technology Sales Executive
Cresta
Dan Gingiss
Dan Gingiss
Author, Winning at Social Customer Care
CCW Influencer
Jon Golder
Jon Golder
Director, Information Security and Fraud Governance
Discover Financial Services
Lisa Griffin
Lisa Griffin
SVP Enterprise Access
Thomas Jefferson University and Jefferson Health
Brett Guenther
Brett Guenther
Team Lead, Customer Experience
Johnston & Murphy
Susanna Hadley
Susanna Hadley
Sr. Program Manager, Customer Experience Strategy
T-Mobile
Drew Hall
Drew Hall
Former Director, Customer and Employee Experience
Vylla
Aaron Hart
Aaron Hart
Sr Manager Operations and Analytics
Vanderbilt University Medical Center
Ross Haskell
Ross Haskell
Lead Evangelist, Bold360
LogMeIn
Kristen Hein
Kristen Hein
VP, Sales
TTEC
Chip Hellmann
Chip Hellmann
CEO
AMCOL Systems, Inc.
Taylor Hill
Taylor Hill
Senior Team Lead, QA/Training
Johnston & Murphy
Adam Hunt
Adam Hunt
Recruiter
Southwest Airlines
Jim Iyoob
Jim Iyoob
Chief Customer Officer
Etech Global Services
Michael Jackson
Michael Jackson
Operations Manager
Vanderbilt University Medical Center
Angela King
Angela King
Customer Relations Supervisor
Nashville Electric Power
Sandy Ko
Sandy Ko
Senior Analyst, Customer Contact & Conference Director
Customer Management Practice
Jennifer Kuechler
Jennifer Kuechler
COO
Strategic Link
Mandeep Kwatra
Mandeep Kwatra
VP, Digital Transformation Business Development
Team HGS
Roger Lee
Roger Lee
Customer Success Leader
Gridspace
Alison Lichtenstein
Alison Lichtenstein
Head of Customer Experience Design
Dow Jones
JIm Lynch
JIm Lynch
Senior Director, Product Marketing
LiveVox
Nicholas MacDonald
Nicholas MacDonald
Customer Service Team Leader
Machias Savings Bank
Gabriele "G" Masili
Gabriele "G" Masili
Chief Technology Officer, Customer Service and Support
Microsoft
Mario Matulich
Mario Matulich
Executive Director
Customer Management Practice
Annie Meehan
Annie Meehan
Author, The Pineapple Principle
CCW Influencer
Peter Milligan
Peter Milligan
Director of Product Marketing
Five9
Eric Mulvin
Eric Mulvin
Co-Founder
Pac Biz
Brad Nichols
Brad Nichols
Global Customer Service Leader
Dun & Bradstreet
Nathan Nickens
Nathan Nickens
Senior Analyst, Customer Contact & Conference Director
Customer Management Practice
Deana Perrin
Deana Perrin
Senior Director, Global Head of Strategic Initiatives
Groupon
Lemon Poindexter
Lemon Poindexter
Customer Relations Manager
Nashville Electric Power
Karen Riddell
Karen Riddell
Customer Experience Associate Manager, Training and Communications
Warby Parker
Leigh Roach
Leigh Roach
Customer Service Manager
Johnston & Murphy
Justin Robbins
Justin Robbins
Content Marketing Strategist
8x8
HIral Shah
HIral Shah
Director of Product - AI and Digital Services
Asurion
Larry Swift
Larry Swift
Director, Solution Consulting
Intradiem
Paul Turner
Paul Turner
Former VP, Coaching Operations
WebMD
Chris Vetrano
Chris Vetrano
Head of Customer Experience, LBS
Lyft
Laura Vigliotta
Laura Vigliotta
Director of Customer Experience
Asurion
Dennis Wakabayashi
Dennis Wakabayashi
Wakabayashi Experience
CCW Influencer
Ashley Wells
Ashley Wells
Customer Solutions Specialist
SmashTech
Scotty Werner
Scotty Werner
Author, Spectacular Service
CCW Influencer
Matt Wujciak
Matt Wujciak
Research Analyst, CCW Digital Staff Writer
Customer Management Practice