NEW EVENT INFO RELEASED! 
Check out our new speakers and sessions with the updated agenda.

January 28 - 31, 2020 | JW Marriott, Nashville

Meet Your Customer Contact Leaders

CCW Keynotes


Sarah Thomas
Sarah Thomas
First Female NFL Official
NFL
Jerry Greenfield
Jerry Greenfield
Co-Founder
Ben & Jerry's Homemade, Inc.
James Dodkins
James Dodkins
Founder & Customer Experience Rockstar
ROCKSTAR CX
Chanell Branch
Chanell Branch
VP, Patient Access
Vanderbilt University Medical Center
Annette Franz
Annette Franz
Founder and CEO
CX Journey
Kelley Kurtzman
Kelley Kurtzman
VP, Global Consumer Sales & Service Centers
Verizon

Speakers


Sekou Alleyne
Sekou Alleyne
VP, Investments
InvestTT
Paul Andersen
Paul Andersen
Solutions Consultant Manager
Kustomer
Brett Brosseau
Brett Brosseau
VP of Gaming Solutions
Noble Systems
Brian Cantor
Brian Cantor
Director & Principal Analyst, CCW Digital
Customer Management Practice
Matt Cecil
Matt Cecil
Sr. Manager - Digital Strategy
Verizon Digital
Cheryl China
Cheryl China
SVP, Director Credit Card Services
Citizens Bank
Brian Clancy
Brian Clancy
Learning and Performance Improvement (Contact Center Op)
AARP
Simon Copcutt
Simon Copcutt
Head of Strategic Accounts
Customer Management Practice
Jason Dasal
Jason Dasal
VP of Marketing
Johnston & Murphy
Michael DeJager
Michael DeJager
Senior Analyst, Customer Management; Head of Product Development
Customer Management Practice
Tom Farrell
Tom Farrell
SVP, Customer Support
Web.com
Kim Fields
Kim Fields
Director of Learning
Edify
Brett Frazer
Brett Frazer
Head of Customer Service
Sun Basket
Paul Gernon
Paul Gernon
Head of Customer Experience
Ziglu
Dan Gingiss
Dan Gingiss
Author, Winning at Social Customer Care
CCW Influencer
Lisa Griffin
Lisa Griffin
SVP Enterprise Access
Thomas Jefferson University and Jefferson Health
Brett Guenther
Brett Guenther
Team Lead, Customer Experience
Johnston & Murphy
Susanna Hadley
Susanna Hadley
Sr. Program Manager, Customer Experience Strategy
T-Mobile
Drew Hall
Drew Hall
Director, Customer and Employee Experience
Vylla
Aaron Hart
Aaron Hart
Sr Manager Operations and Analytics
Vanderbilt University Medical Center
Chip Hellman
Chip Hellman
CEO
AMCOL Systems, Inc.
Taylor Hill
Taylor Hill
Senior Team Lead, QA/Training
Johnston & Murphy
Adam Hunt
Adam Hunt
Recruiter
Southwest Airlines
Jim Iyoob
Jim Iyoob
Chief Customer Officer
Etech Global Services
Michael Jackson
Michael Jackson
Operations Manager
Vanderbilt University Medical Center
Angela King
Angela King
Customer Relations Supervisor
Nashville Electric Power
Sandy Ko
Sandy Ko
Senior Analyst, Customer Contact & Conference Director
Customer Management Practice
Scott Kolman
Scott Kolman
VP, Product Marketing
Five9
Jennifer Kuechler
Jennifer Kuechler
COO
Strategic Link
Roger Lee
Roger Lee
Customer Success Leader
Gridpsace
Alison Lichtenstein
Alison Lichtenstein
Director, Customer Experience Design
Dow Jones
JIm Lynch
JIm Lynch
Senior Director, Product Marketing
LiveVox
Nicholas MacDonald
Nicholas MacDonald
Customer Service Team Leader
Machias Savings Bank
Gabriele "G" Masili
Gabriele "G" Masili
Chief Technology Officer, Customer Service and Support
Microsoft
Mario Matulich
Mario Matulich
Executive Director
Customer Management Practice
Annie Meehan
Annie Meehan
Author, The Pineapple Principle
CCW Influencer
Eric Mulvin
Eric Mulvin
Co-Founder
Pac Biz
Nathan Nickens
Nathan Nickens
Senior Analyst, Customer Contact & Conference Director
Customer Management Practice
Deana Perrin
Deana Perrin
Senior Director, Global Head of Strategic Initiatives
Groupon
Lemon Poindexter
Lemon Poindexter
Customer Relations Manager
Nashville Electric Power
Leigh Roach
Leigh Roach
Customer Service Manager
Johnston & Murphy
HIral Shah
HIral Shah
Director of Product - AI and Digital Services
Asurion
Chris Vetrano
Chris Vetrano
Head of Customer Experience, LBS
Lyft
Laura Vigliotta
Laura Vigliotta
Director of Customer Experience
Asurion
Dennis Wakabayashi
Dennis Wakabayashi
Wakabayashi Experience
CCW Influencer
Scotty Werner
Scotty Werner
Author, Spectacular Service
CCW Influencer