Meet Your Customer Contact Leaders

2021 Speakers


Micah Citti
Micah Citti
Customer Service Operations Manager
ESPN
Paul Gernon
Paul Gernon
Head of Customer Experience
Ziglu
Megan Merrick
Megan Merrick
Online Engagement Manager
Freshly
Susan Mihalik
Susan Mihalik
Customer Experience, Quality Assurance Manager
Freshly
Elizabeth Oates
Elizabeth Oates
Senior Director, Consumer Insights
Ulta Beauty
Shubha Rao
Shubha Rao
Stragey & Insights Lead, Customer Experience & Support
Uber
Lizzie Resnick
Lizzie Resnick
Customer Care DIrector
SmartPak
Andrea Schwark
Andrea Schwark
Executive Director, Operational Efficiency and Planning
Verizon
Ahmad Shabazz
Ahmad Shabazz
Director of Community Support Operations
Airbnb