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SAVE UP TO $900 WHEN YOU REGISTER BY FRIDAY, 11/15.

January 28 - 31, 2020 | JW Marriott, Nashville

Meet Your CX Leaders

CCW Keynotes


Sarah Thomas
Sarah Thomas
First Female NFL Official
NFL
Jerry Greenfield
Jerry Greenfield
Co-Founder
Ben & Jerry's Homemade, Inc.

Speakers


Chanell Branch
Chanell Branch
Interim VP, Patient Access
Vanderbilt University
Brian Cantor
Brian Cantor
Director & Principal Analyst, CCW Digital
Customer Management Practice
Brian Carlson
Brian Carlson
Senior Director of Patient Experience
Vanderbilt University Medical Center
Matt Cecil
Matt Cecil
Sr. Manager - Digital Strategy
Verizon Digital
Cheryl China
Cheryl China
SVP, Director Credit Card Services
Citizens Bank
Brian Clancy
Brian Clancy
Learning and Performance Improvement (Contact Center Op)
AARP
Kindra Cooper
Kindra Cooper
Writer and Editor, CCW Digital
Customer Management Practice
Simon Copcutt
Simon Copcutt
Head of Strategic Accounts
Customer Management Practice
Jason Dasal
Jason Dasal
VP of Marketing
Johnston & Murphy
Michael DeJager
Michael DeJager
Senior Analyst, Customer Management; Head of Product Development
Customer Management Practice
James Dodkins
James Dodkins
Founder & Customer Experience Rockstar
ROCKSTAR CX
Tom Farrell
Tom Farrell
SVP, Customer Support
Web.com
Annette Franz
Annette Franz
Founder and CEO
CX Journey
Brian Gillespie
Brian Gillespie
VP, Forecasting & Financial Excellence, Customer Experience
Comcast
Dan Gingiss
Dan Gingiss
Author, Winning at Social Customer Care
CCW Influencer
Lisa Griffin
Lisa Griffin
SVP Enterprise Access
Thomas Jefferson University and Jefferson Health
Brett Guenther
Brett Guenther
Team Lead, Customer Experience
Johnston & Murphy
Susanna Hadley
Susanna Hadley
Sr. Program Manager, Customer Experience Strategy
T-Mobile
Kendra Harrell
Kendra Harrell
Customer Experience Manager
Asurion
Taylor Hill
Taylor Hill
Senior Team Lead, QA/Training
Johnston & Murphy
Jim Iyoob
Jim Iyoob
Chief Customer Officer
Etech Global Services
Angela King
Angela King
Customer Relations Supervisor
Nashville Electric Power
Sandy Ko
Sandy Ko
Senior Analyst, Customer Contact & Conference Director
Customer Management Practice
Scott Kolman
Scott Kolman
VP, Product Marketing
Five9
Kelley Kurtzman
Kelley Kurtzman
VP, Global Consumer Sales & Service Centers
Verizon
Roger Lee
Roger Lee
Customer Success Leader
Gridpsace
Alison Lichtenstein
Alison Lichtenstein
Director, Customer Experience Design
Dow Jones
Nicholas MacDonald
Nicholas MacDonald
Customer Service Team Leader
Machias Savings Bank
Jason Matheson
Jason Matheson
Director, Care Connections & Referral Management
Vanderbilt University Medical Center
Mario Matulich
Mario Matulich
Executive Director
Customer Management Practice
Ryzell McKinney
Ryzell McKinney
Director, Access Technology
Vanderbilt University Medical Center
Annie Meehan
Annie Meehan
Author, The Pineapple Principle
CCW Influencer
Deana Perrin
Deana Perrin
Senior Director, Global Head of Strategic Initiatives
Groupon
Lemon Poindexter
Lemon Poindexter
Customer Relations Manager
Nashville Electric Power
Brad Prescott
Brad Prescott
Senior Manager, Customer Experience
Asurion
Kathleen Quinn
Kathleen Quinn
Client Program Manager
Asurion
Leigh Roach
Leigh Roach
Customer Service Manager
Johnston & Murphy
Todd Straka
Todd Straka
Lead Customer Experience Designer
Finish Line
Chris Vetrano
Chris Vetrano
Head of Customer Experience, LBS
Lyft
Scotty Werner
Scotty Werner
Author, Caddy Tales
CCW Influencer