Alison Lichtenstein

Head of Customer Experience Dow Jones


Tues, Jan 26 - Channel Management

Tuesday, January 26th, 2021

12:15 PM How to Achieve Agility in Your Channel Strategy

Are you setting your customers and organization up for success when it comes to channel offerings? Fear not, in this Big Idea session, Ali dives into what channel management means to your remote workforce and what it looks like based on the products and services your business offers to your customers. She will also touch upon training agents across channels while remote and how it affects your employee and customer experience.