Live Chat Software
January 2020
Nashville, TN

Alison Lichtenstein


Director, Customer Experience Design
Dow Jones

Day Three - Main Conference & Expo: Thursday, 17th January 2019

Thursday, January 17th, 2019


1:30 PM How to Gain Executive Buy-In for Experience Design

  • Utilize internal wins as case studies to rationalize business value
  • Draw out game-changing insights to catalyze process innovations
  • Facilitate workshops to gain buy-in and increase crossfunctional visibility

Day Four - Main Conference & Expo: Friday, 18th January 2019

Friday, January 18th, 2019


10:50 AM Best Practices in Journey Mapping Inclusive of All Stakeholders

  • Take a top down approach to journey mapping to expedite understanding
  • Zoom into granular journey layers to draw out actionable insights

1:30 PM Best Practices in Journey Mapping Inclusive of All Stakeholders

  • Take a top down approach to journey mapping to expedite understanding
  • Zoom into granular journey layers to draw out actionable insights

Check out the incredible speaker line-up to see who will be joining Alison.

Download The Latest Agenda