Live Chat Software
January 2020
Nashville, TN

Ben Shuey


Lead Solution Engineer
Salesforce

Day Two - Workshop Day: Wednesday, 16th January 2019

Wednesday, January 16th, 2019


9:30 AM INTERACTIVE EXERCISE Build-a-Bot: Einstein Artificial Intelligence Campfire

During today’s Build-a-Bot Campfire event, you’ll be blazing a trail to happy customers and happy agents on the world’s #1 customer service platform. Our Service Cloud trail guides will lead you down a path to faster, smarter customer service. You’ll join a design thinking team to create pristine customer experience use cases, create beautiful bot visual prototypes and put it all into action with a live Salesforce chat bot built with Einstein artificial intelligence. Everyone who completes this activity leaves with a working chatbot to take home and show your friends! Explore the intelligent customer service technology behind Einstein Chatbots that drives agent productivity and customer satisfaction in a whole new way.

Check out the incredible speaker line-up to see who will be joining Ben.

Download The Latest Agenda