Brad Forsythe

Sr. Strategic Sales Consultant Genesys

Brad has spent the last 13 years in the Unified Communications and Contact Center / Customer Experience industry.  During this time he has met with countless customers helping them meet their needs.  He specializes in performing demonstrations of the Genesys platforms to prospective customers who need of a more robust system to provide the best customer experience to their customers.  

Day Three - Main Conference & Expo: Thursday, January 30th, 2020

Thursday, January 30th, 2020

2:10 PM Artificial Intelligence and Predictive Routing

Artificial intelligence (AI) might be maligned at one extreme—with notions of a robot apocalypse—and to a lesser extreme with mass unemployment or boredom resulting from automation. But when it comes to contact centers, AI can enhance the experience and make it more human. And now we’re in the midst of a customer experience revolution that’s driving a need to create a more engaging workplace for contact center employees. Join us as we go on an interactive ride of AI and the human touch with predictive routing.

Check out the incredible speaker line-up to see who will be joining Brad.

Download The Latest Agenda