Brett has been in the customer service industry for 20 years. Starting at Microsoft as a customer service agent Brett has seen and experienced the many sides of customer service world. He is passionate about the power of customers helping customers through the gig economy. At Sun Basket, he is redefining the way to integrate and hire a new type of talent pool to his organization as a result of the gig economy. In his session, Brett will discuss what this gig economy means for your organization, your cx and how you can prepare for this shift in employment.