Brett Frazer

Head of Customer Service Sun Basket

Why Brett?
Brett has been in the customer service industry for 20 years. Starting at Microsoft as a customer service agent Brett has seen and experienced the many sides of customer service world. He is passionate about the power of customers helping customers through the gig economy. At Sun Basket, he is redefining the way to integrate and hire a new type of talent pool to his organization as a result of the gig economy. In his session, Brett will discuss what this gig economy means for your organization, your cx and how you can prepare for this shift in employment.

Day Four - Main Conference & Expo: Friday, January 31st, 2020

Friday, January 31st, 2020

1:25 PM Gig Economy 101: What Is It and What Does it Mean for Your CX

+ The shift in employment from long-term to project-based
+ How your customers can help other customers based on brand affinity
+ How the gig economy is shaping careers of the future

Check out the incredible speaker line-up to see who will be joining Brett.

Download The Latest Agenda