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January 28 - 31, 2020 | JW Marriott, Nashville

Brett Guenther

Team Lead, Customer Experience Johnston & Murphy

Day One - Site Tour Experience Day: Tuesday, January 28th, 2020

Tuesday, January 28th, 2020

3:30 PM JOHNSTON & MURPHY

Founded in 1850, Johnston & Murphy is a timeless American Icon. World-class service is the defining element of the shopping experience, with a commitment to understand the needs of our consumers and continually exceed their expectations in both product and service. The 20 seat Nashville contact center supports both retail and direct channels.

Day Four - Main Conference & Expo: Friday, January 31st, 2020

Friday, January 31st, 2020

2:00 PM Fireside Chat with the Team at Johnston & Murphy on Agent Performance

+ Call center metrics beyond the traditional methods
+ The secret behind Johnston & Murphy's 90% retention rate 
+ Creating an environment conducive to employee engagement to meet personal paradigms

Check out the incredible speaker line-up to see who will be joining Brett.

Download The Latest Agenda