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January 28 - 31, 2020 | JW Marriott, Nashville

Brett Guenther

Team Lead, Customer Experience Johnston & Murphy

Why Brett?
At Johnston & Murphy’s contact center, they do things a little bit differently. Disregarding traditional call processes, Brett with his colleagues and manager, are change agents for creating employee experiences for agent retention and hiring talent that exudes Johnston & Murphy’s voice and brand

Day One - Site Tour Experience Day: Tuesday, January 28th, 2020

Tuesday, January 28th, 2020

3:30 PM YELLOW & BLUE: JOHNSTON & MURPHY

Founded in 1850, Johnston & Murphy is a timeless American Icon. World-class service is the defining element of the shopping experience, with a commitment to understand the needs of our consumers and continually exceed their expectations in both product and service. The 20 seat Nashville contact center supports both retail and direct channels.

Day Four - Main Conference & Expo: Friday, January 31st, 2020

Friday, January 31st, 2020

11:40 AM CCW DIGITAL THEATER: Fireside Chat with the Team at Johnston & Murphy on Creating a Winning Culture, Managing Performance Improvement and Interviewing for Culture

+ How to compete with other employers when the unemployment rate is so favorable
+ Provide needs and eliminate obstacles to yield the most successful team possible
+ Change the way the "standard”  interview looks and how to take charge of hiring solid talent

Check out the incredible speaker line-up to see who will be joining Brett.

Download The Latest Agenda