Join us in Nashville!

January 28 - 31, 2020 | JW Marriott, Nashville

Brian Carlson

Senior Director of Patient Experience Vanderbilt University Medical Center

Day One - Site Tour Experience Day: Tuesday, January 28th, 2020

Tuesday, January 28th, 2020

10:30 AM VANDERBILT UNIVERSITY MEDICAL CENTER

Vanderbilt University Medical Center is a comprehensive health care facility dedicated to patient care, research, and biomedical education. A significant portion of the organization’s ambulatory visits are scheduled by an offsite contact center known as Care Connections. With over 4 million annual calls, this 300 person team is responsible for connecting patient to care within primary, specialty, and procedural services across the organization. Care Connections is part of the Patient Access Services department. The vision of Patient Access Services is to provide patientcentered, barrier-free access to care.

Check out the incredible speaker line-up to see who will be joining Brian.

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