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January 28 - 31, 2020 | JW Marriott, Nashville

Brian Clancy

Learning and Performance Improvement (Contact Center Op) AARP

Day Three - Main Conference & Expo: Thursday, January 30th, 2020

Wednesday, January 29th, 2020

2:10 PM Dispose Traditional Trainers: Elevate CX and Drive Metrics through Self-Learning and Peer-to-Peer Coaching

+ “Sage on Stage” vs “Guide on the Side”
+ Activate self-paced active learning for optimal agent engagement
+ Create a community of learners who are invested in each other to drive camaraderie, guidance and coaching in your contact center

Check out the incredible speaker line-up to see who will be joining Brian.

Download The Latest Agenda