Brian LaRoche is Director of Outreach Marketing for CallMiner. Mr. LaRoche has a long-standing comprehension of Call Center operations as in the course of his career he not only designed and marketed the full gamut of call center technologies, he actually ran a multisite sale, customer service and lead development Call Center operation. Recently named to the CCW Advisory Board, LaRoche is responsible for outbound marketing activity at CallMiner including ABM and Event Management. He is also the host and moderator of CallMiner’s popular Monthly Education Webinar series and is a frequent blogger, podcaster, guest speaker and author on a number of speech analytics, technical, collections, sales, customer service and leadership topics.
2020 pushed the gambit on what we can do as organizations and, more importantly, put a lot of pressure on our most important asset... our people.
- What is an organization's responsibility in providing support?
- What are the little things that make a big difference?
- Where do you get started?