Live Chat Software
January 2020
Nashville, TN

Brian LaRoche

Marketing Director

Day Two - Workshop Day: Wednesday, 16th January 2019

Wednesday, January 16th, 2019

2:15 PM WORKSHOP C: AI Fueled Interaction Analytics Simplified: How Omni-Channel Analytics Technology Works and Applies Today

While some market segment have been late adopters to interaction (Omni-Channel) analytics (formerly referred to as speech analytics), there has been a lot of recent interest in the applied use of this AI Fueled technology for contact centers to support of number of use cases. The opportunities to improve agent performance, customer satisfaction, reduce operating costs, increase sales revenue and support regulatory compliance are very real. But how do you get there? This workshop will review the insights around implementing a Single or Omni-Channel analytics solution, including all the steps in the process. Participants will also hear an actual customer case study from the customer themselves and learn about the areas where most clients DO in fact see ROI and what they do to achieve it.

Day Three - Main Conference & Expo: Thursday, 17th January 2019

Thursday, January 17th, 2019

Day Four - Main Conference & Expo: Friday, 18th January 2019

Friday, January 18th, 2019

Check out the incredible speaker line-up to see who will be joining Brian.

Download The Latest Agenda