VP of Sales Strategy
8:50 AM ENGAGEMENT KEYNOTE: How to Build Passion, Purpose, and Power in Yourself, Your People, and Your Brand
Driven from her personal transformation, Carla is the proactive leader that leverages her contact center experience to create brand ambassadors across the business, develop curriculum for continued education, and create a singular brand language for the customer. Taking an introspective look at human nature and how personal development leads to professional success, Carla’s journey addresses the intersection of EX, CX, and personal growth. You will gain insight on: prioritizing personal development and reflection to reach potential, nurturing ideas and the people who create them to drive innovation, creating the work environments you want emulated through customer interactions, and building and training a universal brand message for all customer facing agents.