Live Chat Software
January 2020
Nashville, TN

Cheryl China


SVP, Director Credit Card Services
Citizens Bank


10:50 AM How to Train Brand Voice in the Contact Center

  • How to develop agents to be brand ambassadors through every customer interaction
  • How to manage training requirements across a myriad of customer support functions including outsourcing partners

1:30 PM How to Train Brand Voice in the Contact Center

  • How to develop agents to be brand ambassadors through every customer interaction
  • How to manage training requirements across a myriad of customer support functions including outsourcing partners


Check out the incredible speaker line-up to see who will be joining Cheryl.

Download The Latest Agenda