Live Chat Software
January 2020
Nashville, TN

Chris Hoffman


Head of Customer Care
Helix

Day Three - Main Conference & Expo: Thursday, 17th January 2019

Thursday, January 17th, 2019


10:50 AM Optimize Response Time in the Customer’s Channel of Choice with AI

  • Address steps to creation of automation in customers most frequent channels
  • Manage workflow and employee engagement with changes in technology

3:30 PM Optimize Response Time in the Customer’s Channel of Choice with AI

  • Address steps to creation of automation in customers most frequent channels
  • Manage workflow and employee engagement with changes in technology

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Day Four - Main Conference & Expo: Friday, 18th January 2019

Friday, January 18th, 2019


10:50 AM Metrics at the Intersection of Technology & People: How to Drive Measurable Success

  • Measure meaningful metrics as customer experience evolves at the speed of technology
  • Sustain organizational culture with growth
  • Establish a scalable structure to maintain customer success

Check out the incredible speaker line-up to see who will be joining Chris.

Download The Latest Agenda