Colleen is responsible for leading Alorica operations domestic and abroad. For the past 19 years, she has overseen strategic direction and daily processes, while encouraging employees to challenge the status quo and ensuring Alorica delivers on operational commitments. Previously, she served as Vice President, Call Center Solutions at Harte-Hanks; prior to that, she worked for ACS, Teleperformance and Aegis.
Colleen has a well-earned reputation for fostering deep relationships and cultivating strong connections internally and externally. She is known for being an agent of change, with more than 26 years’ experience successfully transforming contact center programs, centers and regions—all to deliver on expectations and position her clients with competitive advantages.
Day Three - Main Conference & Expo: Thursday, January 30th, 2020
CCWomen is by women for women in customer contact to build relationships, support and inspire one another, and path find practical solutions to the myriad of challenges women face in the workplace. Together, we raise the profile of women in customer contact, pursuing success together, developing new skills, and learning the value and power of our community. Join fellow women in customer contact to connect and network.
Check out the incredible speaker line-up to see who will be joining Colleen .