Cory Haynes

Vice President of Industry Strategy, Financial Services and Insurance Talkdesk

Tues, Jan 26 - Channel Management

Tuesday, January 26th, 2021

2:15 PM How Banks Can Build a Seamless Client Experience for the Next Round of PPP

With the new law signed and passed, the new $900 billion deal includes $284 billion for the PPP, which reopens after two previous tranches: $367 billion in March 2020 and an additional $285 billion in April 2020, for a total of $652 billion. Much like the program’s first and second iteration, the third will be in the form of forgivable loans to small firms, but there are likely to be key changes on issues such as eligibility for second-time applicants and other types of forgivable expenses. While many banks struggled to efficiently operate and distribute money during the first PPP window, join this session to learn how:

- The new round of PPP will be different

- Banks can prepare and provide a seamless client experience

- Avoiding mistakes can retain client loyalty