Live Chat Software
January 2020
Nashville, TN

Cory Kreeck

Group VP, People Operations

Day Four - Main Conference & Expo: Friday, 18th January 2019

Friday, January 18th, 2019

8:20 AM HOLISTIC CX PANEL: Bridge the Siloes of Experience Design and Delivery

Customer experience lives so far and beyond the contact center or customer functions, culminated as the sum of all touchpoints a user or customer has with an organization. These interactions are shaped by the C-level, operations, organizational development, experience design, and of course, customer titles of all types. This panel takes a holistic view of the customer journey, examining unique enterprise functions, how the influence customer experience, and most importantly how they strive to collaborate with those affecting holistic touch points.

12:00 PM CCW ANALYST CHAT Lessons for the Contact Center from a VP of People Operations

  • + Create a customer-centric culture, in and out of the contact center
  • + Develop personalization in agent management
  • + Best practices in agent engagement

10:50 AM Ignite Your CX Career Path into the Boardroom

  • Simple steps to proactively elevate your career
  • Use your CX experience as a catalyst for growth
  • Build alliances, manage your manager and align what you want with what the company needs

Check out the incredible speaker line-up to see who will be joining Cory.

Download The Latest Agenda