As Senior Director of Product Marketing, Dave D’Aprile brings over 15 years of proven experience in leading product marketing teams and delivering innovative products and solutions to the world’s most forward-thinking organizations. Prior to joining Cogito, he led product marketing for endpoint security at RSA, a Dell Technologies company, where he transformed the business and greatly expanded market share. Dave led product marketing teams at Cisco where he owned go-to-market for the Policy and Access portfolio and for cross-platform security solutions involving software-defined networking and artificial intelligence. He holds an MBA from Babson College, F.W. Olin Graduate School of Business and a Bachelor’s Degree from Tufts University.
How can AI support empathy-driven agent interactions? How can you elevate customer experience through real-time emotional intelligence?