Dave D’Aprile

Senior Director, Product Marketing Cogito

As Senior Director of Product Marketing, Dave D’Aprile brings over 15 years of proven experience in leading product marketing teams and delivering innovative products and solutions to the world’s most forward-thinking organizations. Prior to joining Cogito, he led product marketing for endpoint security at RSA, a Dell Technologies company, where he transformed the business and greatly expanded market share. Dave led product marketing teams at Cisco where he owned go-to-market for the Policy and Access portfolio and for cross-platform security solutions involving software-defined networking and artificial intelligence. He holds an MBA from Babson College, F.W. Olin Graduate School of Business and a Bachelor’s Degree from Tufts University.

Wed, Jan 27 - AI + Automation

Wednesday, January 27th, 2021

2:15 PM How to Elevate Empathy and Humanize AI-Powered Interactions

How can AI support empathy-driven agent interactions? How can you elevate customer experience through real-time emotional intelligence?