The #1 Virtual Event for Customer Contact Professionals
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Dee Nilles
Business Program Director CentricalMon, Jan 25 - Digital Transformation
Monday, January 25th, 2021
1:00 PM Enacting Digital Transformation when Employees Work from Anywhere
Digital transformation is more than just new channels for your clients. You need to flip the script for your agents. Get them to adopt new tools, new processes, new behaviors, and ensure they stick to them. With a distributed or hybrid workforce, old tactics won’t work. You need new ways of communicating and engaging agents with change. During this workshop we’ll show you how to do this right based on the lessons we’ve learned helping take clients like Microsoft, TIAA, and Office Depot through this transition.
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