Live Chat Software
January 2020
Nashville, TN

Donna Drehmann


Director of CX & Training
Postmates


9:00 AM POSTMATES

Postmates is transforming the way local goods move around a city by enabling anyone to get any product delivered in under an hour. This site tour will demonstrate the culture and environment of the new Postmates contact center where they’ve moved away from cubicle seating and provided an environment built on the creative thought process and sharing of resources. This reinvented culture and environment represent that the associate experience is equally important to the customer experience.

11:25 AM Developing the Next Generation: Postmates’ New Take on Leadership Development

  • PODS leadership development training to achieve SMART goals
  • Utilizing and applying Lominger Competencies to equip your leaders for success
  • Tools and solutions for your agents to handle stressful situations and deliver quality experiences

1:30 PM Safety First: How to Integrate “Trust & Safety” into Your Existing Customer Care Model

  • Why trust and safety are crucial to your customer’s experience and brand trust
  • Understand key competencies in which to recruit and set Trust & Safety agents up for success
  • Tactics of development and implementation of a Trust & Safety function


Check out the incredible speaker line-up to see who will be joining Donna.

Download The Latest Agenda