Dr. Natalie Petouhoff
VP, Customer Service Innovations
Salesforce Service Cloud
Day Three - Main Conference & Expo: Thursday, 17th January 2019
Thursday, January 17th, 2019
Day Four - Main Conference & Expo: Friday, 18th January 2019
Friday, January 18th, 2019
Customer experience lives so far and beyond the contact center or customer functions, culminated as the sum of all touchpoints a user or customer has with an organization. These interactions are shaped by the C-level, operations, organizational development, experience design, and of course, customer titles of all types. This panel takes a holistic view of the customer journey, examining unique enterprise functions, how the influence customer experience, and most importantly how they strive to collaborate with those affecting holistic touch points.