If you have ever struggled using automation, or are worried about automation, you're not alone. Helpshift's Director of Product, Erik Ashby joins CCW's Brian Cantor to have a candid discussion about the practical reality of chatbots and CX automation.They will analyze the challenges seen by brands and how disruptive organizations have found success by embracing an automated customer experience.
Day Four - Main Conference & Expo: Friday, January 31st, 2020
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