Live Chat Software
January 2020
Nashville, TN

Fredrik Tunvall

Offering Management - IBW Watson Assistant
IBM Watson

Day Two - Workshop Day: Wednesday, 16th January 2019

Wednesday, January 16th, 2019

3:00 PM INTERACTIVE EXERCISE: Curate a Performance Model to Mitigate Risk and Optimize Talent

The sweet spot for agent performance lies at the crossroads of agent journeys and the challenges and opportunities in your unique customer function. This interactive activity dives into a proven strategic formula to help bolster agent performance in the short term as well as build a roadmap for enhanced performance in the long term.

Check out the incredible speaker line-up to see who will be joining Fredrik.

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