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January 28 - 31, 2020 | JW Marriott, Nashville

HIral Shah

Director of Product - AI and Digital Services Asurion

Why Hiral?
Hiral leads the AI and messaging strategy for Asurion’s primary business of insurance in order to increase acquisitions as well as engagements across all digital channels. Hiral has taken numerous products from ideation to launch as well as scaled adoption across different digital channels in mobile, AI and tech enabled services industry. She is passionate about and have success in building energetic, outstanding and collaborative teams, as well as coaching & developing people.

Day Three - Main Conference & Expo: Thursday, January 30th, 2020

Wednesday, January 29th, 2020

2:45 PM Augment Agent Experience with AI and Machine Learning

+ How agents help us think differently when it comes to conflict resolution through technology
+ Create internal tools to train agents and close skill gaps
+ Show agents the impact of automation and how it affects them in a positive way

Check out the incredible speaker line-up to see who will be joining HIral.

Download The Latest Agenda