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January 28 - 31, 2020 | JW Marriott, Nashville

James Dodkins

Founder & Customer Experience Rockstar ROCKSTAR CX

Why James?
James is one of the worlds top CX Influencers and Content Creators. He is an author and host of Amazon Prime’s ‘This Week in CX’ podcast and named UK’s Number 1 CX Influencer by Customer Experience Magazine. 
He’s been trusted by companies like, Disney, LEGO, GE, HSBC, Nike, Mercedes-Benz, Kellogg’s and American Express to help deliver 'Rockstar Customer Experiences’.


Join James on the main stage on Thursday, 1/30 at 8:50 AM. 

Day Three - Main Conference & Expo: Thursday, January 30th, 2020

Thursday, January 30th, 2020

8:50 AM ROCKSTAR KEYNOTE: The Rules for Customer Experience Rockstars

In this high energy, entertaining and musical keynote, “Customer Experience Rockstar” James Dodkins will share stories, ideas, frameworks and mindsets that will guarantee you turn your customer experience up to 11 out of 10. James will feature his 5 “Rules for Rockstars”.

136 Ideas for Rockstar Employee Engagement book signing follows the conclusion of the morning keynote at 9:20 AM in the Expo Hall.

Check out the incredible speaker line-up to see who will be joining James.

Download The Latest Agenda