Jenn is the CEO and Chief Happiness Officer of Delivering Happiness, a company she and Tony Hsieh (CEO of Zappos.com) co-founded to inspire science-based happiness, passion and purpose at work, home and everyday life. In Jenn’s words: “A CHO is doing what any CEO does in an organization - putting the people/resources/financing in place to create a sustainable company. The difference between a CEO and a CHO is that a CHO is doing it through the lens of happiness as a business model.”
Starting long before Delivering Happiness was a gleam in anyone’s eye, Jenn was a consultant at Zappos. She created the Zappos Culture Book, a symbol of how companies can use happiness as a business model to increase productivity and profitability. She was a foundational part of the team at Zappos who proved that happier employees = happier customers = profitable/sustainable business (and most importantly, meaningful lives). In 2019, along with CCW, Zappos will be celebrating 20 years of pioneering modern customer experience.