Jon Golder

Director, Information Security and Fraud Governance Discover Financial Services

Day Three - Main Conference & Expo: Thursday, January 30th, 2020

Thursday, January 30th, 2020

11:25 AM Easy Wins to Strengthen Fraud Prevention for a Seamless CX

+ Understand strengths and weaknesses to different types of fraud and how to prepare your organization
+ Why Identity ≠ Authentication and the importance of differentiating the two terms
+ How to train agents on GDRP/CCPA and other regulations to help them prepare and navigate customer requests

Day Four - Main Conference & Expo: Friday, January 31st, 2020

Friday, January 31st, 2020

Check out the incredible speaker line-up to see who will be joining Jon.

Download The Latest Agenda