Live Chat Software
January 2020
Nashville, TN

Karla Russell


Senior Director, Customer Success
Monster


10:50 AM How to Leverage Data to Shape Customer Conversations

  • Easy to use machine learning solutions that predict and deliver the best responses before the customer encounters a pain point to enhance loyalty
  • Motivate and coach agents to utilize technology solutions and drive their own increases in performance

3:30 PM How to Leverage Data to Shape Customer Conversations

  • Easy to use machine learning solutions that predict and deliver the best responses before the customer encounters a pain point to enhance loyalty
  • Motivate and coach agents to utilize technology solutions and drive their own increases in performance

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Check out the incredible speaker line-up to see who will be joining Karla.

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