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January 28 - 31, 2020 | JW Marriott, Nashville

Kelley Kurtzman

VP, Global Consumer Sales & Service Centers Verizon

Why Kelley?

Kelley is a global technology executive who leads organizations of 5K+ employees and $2.5B in revenue generation, with in-depth experience accelerating and motivating superior performance in business development, sales and operations. She shapes & drives strategy, P&L and ROI through innovative employee-to-customer engagement. Kelley sets tones of enthusiasm and positive energy and inspires people to deliver extraordinary results. At Verizon, Kelley has implemented training to energize the sales teams, ensured they were “on message” and fully conversant with Verizon products and their competition and understand the value of the customer and driving revenue.

Join Kelley on the main stage on Friday, 1/31 at 8:50 AM. 

Day Four - Main Conference & Expo: Friday, January 31st, 2020

Friday, January 31st, 2020

8:50 AM HOLISTIC DIGITAL TRANSFORMATION KEYNOTE: 4 Priorities to Create Effortless Experiences Through Holistic Digital Transformation

Reduce Effort. Go Digital. Leverage AI. Empower Agents.
These are four urgent priorities for today’s organizations. But when tackling these topics, many organizations do not think about the synergy between the four. They may seem like independent concepts, but combined, it culminates in the pursuit of a better customer experience. At Verizon, Kelley focuses on aligning these priorities by focusing on high frequency and low value moments, collaborating with agents to pilot new initiatives and isolate points of effort to streamline the experience with machine learning, robotics and AI.  

In this transformation keynote, join Kelley as she explores these concepts in detail:
+ View end-to-end customer journeys through the lens of the customer
+ Leverage machine learning, robotics and AI to inform employees of customer intent
+ How to collaborate with and engage employees through digital transformation
+Train employees with technical and problem solving capabilities to close skill gaps 

Check out the incredible speaker line-up to see who will be joining Kelley.

Download The Latest Agenda