Live Chat Software
January 2020
Nashville, TN

Kelley Kurtzman


VP, Global Consumer Sales & Service Centers
Verizon

Day Three - Main Conference & Expo: Thursday, 17th January 2019

Thursday, January 17th, 2019


4:40 PM Creating Effortless Experiences through Holistic Digital Transformation

  • Focus on high frequency, low value moments
  • Collaborate with agents to pilot new initiatives
  • Isolate points of effort to streamline with machine learning, robotics, and AI

3:30 PM Career Journey as Women in the Industry

+ Q & A panel with Kelley and her team
+ Learn Kelley's Top 10 Secrets to Success
+ The importance of having mentorship, sponsorship and coaching

Check out the incredible speaker line-up to see who will be joining Kelley.

Download The Latest Agenda