Kevin McNulty

Director of Product Marketing Talkdesk

Mon, Jan 25 - Digital Transformation

Monday, January 25th, 2021

2:15 PM How to Build a Compelling Business Case for a Cloud Contact Center

Embarking on a search for a new contact center solution can be an arduous process for any size organization. With so much information available today it can be difficult to identify truly valuable research and differentiate between seemingly similar solutions.  


Session attendees will learn what type of information is essential to build a compelling business case for a cloud contact center and have access to a Cloud Contact Center Buyer’s Kit. By leveraging the tools and resources available in the Buyer’s Kit, attendees can ensure the necessary due diligence is performed and confidently select the right cloud contact center solution to meet their business needs.


The Cloud Contact Center Buyer’s Kit offers a one-stop solution for procurement teams and CX leaders to build a business case for moving to a cloud contact center. The kit provides tools and resources to streamline the research and evaluation process for buyers to identify the ideal cloud contact center solution.