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January 28 - 31, 2020 | JW Marriott, Nashville

Kindra Cooper

Writer and Editor, CCW Digital Customer Management Practice

Day Three - Main Conference & Expo: Thursday, January 30th, 2020

Wednesday, January 29th, 2020

10:50 AM Hot Off the Press: CX Tips, Research & News

Catch up with our CCW Digital team on the latest industry news and what’s making waves in 2020!+ Discover trends and hot topics in the industry+ Learn about CCW’s in-depth research on what customers want & CX leaders need

1:35 PM The State of Voice Advertising: Ushering in a New Era of Customer Engagement

+ The state of voice advertising today: a nascent technology with huge potential
+ How brands hope to use voice advertising in the future for two-way customer engagement
+ How to break into voice advertising: Where to start

2:10 PM The Future of Voice Assistants

+ Voice should be about speed, reducing effort and telling stories
+ The focus should always be on completing tasks
+ Create branded experiences and conversations

Day Four - Main Conference & Expo: Friday, January 31st, 2020

Friday, January 31st, 2020

10:50 AM How Spotify, Netflix, and H&M are Taking AI Technology to the Next Level

+How to maximize ROI with your AI Technology and 5 business outcomes you can achieve with AI
+The different types of AI solutions
+What you should consider before deciding on an AI partner

Check out the incredible speaker line-up to see who will be joining Kindra.

Download The Latest Agenda