Leigh Roach

Customer Service Manager Johnston & Murphy

Why Leigh?
Leigh is an experienced Customer Service Manager with a demonstrated history of working in the retail industry. Although she works in a traditional contact center, there is nothing traditional about her approach when it comes to her agents. She is redefining the way for her employees by creating a winning culture, managing performance improvement and interviewing for a culture fit. As her team joins her at CCW Nashville, join their Fireside Chat to learn their secret and the strategy and process on what it takes to make their agents happy.

Day One - Site Tour Experience Day: Tuesday, January 28th, 2020

Tuesday, January 28th, 2020


Founded in 1850, Johnston & Murphy is a timeless American Icon. World-class service is the defining element of the shopping experience, with a commitment to understand the needs of our consumers and continually exceed their expectations in both product and service. The 20 seat Nashville contact center supports both retail and direct channels.

Day Three - Main Conference & Expo: Thursday, January 30th, 2020

Thursday, January 30th, 2020

Day Four - Main Conference & Expo: Friday, January 31st, 2020

Friday, January 31st, 2020

11:40 AM CCW DIGITAL THEATER: Fireside Chat with the Team at Johnston & Murphy on Creating a Winning Culture, Managing Performance Improvement and Interviewing for Culture

+ How to compete with other employers when the unemployment rate is so favorable
+ Provide needs and eliminate obstacles to yield the most successful team possible
+ Change the way the "standard”  interview looks and how to take charge of hiring solid talent

Check out the incredible speaker line-up to see who will be joining Leigh.

Download The Latest Agenda