Live Chat Software
January 2020
Nashville, TN

Leigh Roach


Customer Service Manager
Johnston & Murphy


2:00 PM JOHNSTON & MURPHY SINCE 1850

Founded in 1850, Johnston & Murphy is a timeless American Icon. World-class service is the defining element of the shopping experience, with a commitment to understand the needs of our consumers and continually exceed their expectations in both product and service. The 20 seat Nashville contact center supports both retail and direct channels.

2:00 PM JOHNSTON & MURPHY SINCE 1850

Founded in 1850, Johnston & Murphy is a timeless American Icon. World-class service is the defining element of the shopping experience, with a commitment to understand the needs of our consumers and continually exceed their expectations in both product and service. The 20 seat Nashville contact center supports both retail and direct channels.

2:05 PM How to Raise the Bar on Agent Retention

  • The secret behind Johnston & Murphy’s 90% retention rate
  • Critical items to keep employees happy
  • How recruitment and onboarding ties forms the retention foundation


Check out the incredible speaker line-up to see who will be joining Leigh.

Download The Latest Agenda