Live Chat Software
January 2020
Nashville, TN

Leigh Roach


Customer Service Manager
Johnston & Murphy

Day One - Site Tour Experience Day: Tuesday, 15th January 2019

Tuesday, January 15th, 2019


2:00 PM JOHNSTON & MURPHY SINCE 1850

Founded in 1850, Johnston & Murphy is a timeless American Icon. World-class service is the defining element of the shopping experience, with a commitment to understand the needs of our consumers and continually exceed their expectations in both product and service. The 20 seat Nashville contact center supports both retail and direct channels.

2:00 PM JOHNSTON & MURPHY SINCE 1850

Founded in 1850, Johnston & Murphy is a timeless American Icon. World-class service is the defining element of the shopping experience, with a commitment to understand the needs of our consumers and continually exceed their expectations in both product and service. The 20 seat Nashville contact center supports both retail and direct channels.

Day Four - Main Conference & Expo: Friday, 18th January 2019

Friday, January 18th, 2019


2:05 PM How to Raise the Bar on Agent Retention

  • The secret behind Johnston & Murphy’s 90% retention rate
  • Critical items to keep employees happy
  • How recruitment and onboarding ties forms the retention foundation

Check out the incredible speaker line-up to see who will be joining Leigh.

Download The Latest Agenda