Customer Relations ManagerNashville Electric Power
Why Lemon? Lemon is a die-hard Pittsburgh Steeler’s fan and she is responsible for the day to day operations and budget
of the Call Center and lobby employees at Nashville Electric Service (NES). She
has literally grown up at NES (just celebrated her 33rd year with
NES) and always feels a sense of accomplishment when she can help a customer. Lemon
and her colleague, Angela, have been spearheading NES’ journey mapping
experience and it has become an essential part of the NES culture. While many
companies utilize Journey Mapping, NES has created a process that has brought
every employee together for the good of the customer experience. All levels of
employees are given an opportunity to meet and map out each process that NES
has in place.
Have you read Lemon’s featured piece on,
“Understand Customer Mindset with Journey Mapping”? Click here to read her
Day One - Site Tour Experience Day: Tuesday, January 28th, 2020
Nashville Electric Service is one of the 12 largest public electric utilities in the nation, distributing energy to more than 400,000 customers in Middle Tennessee.
Since 1939, we have been committed to providing safe and reliable power in a financially responsible way. NES is among only four percent of all public utilities in the country to receive the Reliable Public Power Providers Diamond Award, the industry’s highest honor for offering safe and reliable electricity to customers.
Lunch is provided at 1:00 PM
Day Four - Main Conference & Expo: Friday, January 31st, 2020