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January 28 - 31, 2020 | JW Marriott, Nashville

Lemon Poindexter

Customer Relations Manager Nashville Electric Power

Why Lemon?
Lemon is a die-hard Pittsburgh Steeler’s fan and she is responsible for the day to day operations and budget of the Call Center and lobby employees at Nashville Electric Service (NES). She has literally grown up at NES (just celebrated her 33rd year with NES) and always feels a sense of accomplishment when she can help a customer. Lemon and her colleague, Angela, have been spearheading NES’ journey mapping experience and it has become an essential part of the NES culture. While many companies utilize Journey Mapping, NES has created a process that has brought every employee together for the good of the customer experience. All levels of employees are given an opportunity to meet and map out each process that NES has in place.


Have you read Lemon’s featured piece on, “Understand Customer Mindset with Journey Mapping”? Click here to read her feature. 

Day One - Site Tour Experience Day: Tuesday, January 28th, 2020

Tuesday, January 28th, 2020

1:00 PM NASHVILLE ELECTRIC SERVICE

Nashville Electric Service is one of the 12 largest public electric utilities in the nation, distributing energy to more than 400,000 customers in Middle Tennessee.
Since 1939, we have been committed to providing safe and reliable power in a financially responsible way. NES is among only four percent of all public utilities in the country to receive the Reliable Public Power Providers Diamond Award, the industry’s highest honor for offering safe and reliable electricity to customers.

Lunch is provided at 1:00 PM

1:00 PM NASHVILLE ELECTRIC SERVICE

Nashville Electric Service is one of the 12 largest public electric utilities in the nation, distributing energy to more than 400,000 customers in Middle Tennessee.
Since 1939, we have been committed to providing safe and reliable power in a financially responsible way. NES is among only four percent of all public utilities in the country to receive the Reliable Public Power Providers Diamond Award, the industry’s highest honor for offering safe and reliable electricity to customers.

Lunch is provided at 1:00 PM

Day Four - Main Conference & Expo: Friday, January 31st, 2020

Friday, January 31st, 2020

Check out the incredible speaker line-up to see who will be joining Lemon.

Download The Latest Agenda