Luke leads customer
experience personalization at Comcast.
His team develops and implements digital, data-driven solutions that
scale to millions of customers while solving each individual’s unique needs. Previously he held leadership roles driving
technology, product development and business transformation at Comcast,
Lockheed Martin and global software start-up.
Luke brings his knowledge of customer experience personalization to CCW Austin. During his session, he will demonstrate how to build a brand of love through personalization and consumer privacy and how to scale and maintain safety and security through more channels.
Digital innovation is quickly becoming a new core competency in organizations. As the demands of our customers increase businesses are leveraging technology and undergoing digital transformations to meet their customers in the way they expect. But digital transformation is no easy feat with the fear of change met with resistance and constraints in the current operating environment. In this keynote, Luke will share his success story at Comcast to help you discover a very orchestrated and elegant way to align a digital forward mindset with people across the organization, overcome the fears of digital acceleration by building expectations around consumer experiences, and leveraging software to get the desired outcomes and experiences for success.