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January 28 - 31, 2020 | JW Marriott, Nashville

Matt Cecil

Sr. Manager - Digital Strategy Verizon Digital

Day Two - Pre-Conference Day: Wednesday, January 29th, 2020

Wednesday, January 29th, 2020

8:15 AM WORKSHOP A: CX Architecture – Using Agent Insights to Design a Remarkable Experience for Your Customers

Your agent workforce has more influence on your brand than any marketing or advertising program.  Agents are the face of your company and have the real-time ability to create a remarkable interaction.   Learn how to use agent performance data as the foundation of an empowered frontline that delivers exceptional experiences and satisfied customers that buy more and stay longer

Check out the incredible speaker line-up to see who will be joining Matt.

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