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January 28 - 31, 2020 | JW Marriott, Nashville

Matt Wujciak

Research Analyst, CCW Digital Staff Writer Customer Management Practice

Day Two - Pre-Conference Day: Wednesday, January 29th, 2020

Wednesday, January 29th, 2020

Day Three - Main Conference & Expo: Thursday, January 30th, 2020

Thursday, January 30th, 2020

10:50 AM Hot Off the Press: CX Tips, Research & News

Catch up with our CCW Digital team on the latest industry news and what’s making waves in 2020!
+ Discover trends and hot topics in the industry
+ Learn about CCW’s in-depth research on what customers want & CX leaders need

Day Four - Main Conference & Expo: Friday, January 31st, 2020

Friday, January 31st, 2020

11:40 AM CCW DIGITAL THEATER: Fireside Chat with the Team at Johnston & Murphy on Creating a Winning Culture, Managing Performance Improvement and Interviewing for Culture

+ How to compete with other employers when the unemployment rate is so favorable
+ Provide needs and eliminate obstacles to yield the most successful team possible
+ Change the way the "standard”  interview looks and how to take charge of hiring solid talent

Check out the incredible speaker line-up to see who will be joining Matt.

Download The Latest Agenda