Innovative Sessions

Big Ideas
Industry experts deliver ten-minute talks featuring their unique perspectives on consequential topics.

Book Club
Best-selling authors serve up hyper-focused talks chock full of practical takeaways from the pages of their customer contact & CX tomes.

Case Studies
Partners and their clients use real-life use-cases to share best practices and invaluable tips for tackling big challenges.

Coffee Pot
All the fun of an actual networking coffee break, without the human contact and disposable paper cups.

In the Queue
No-holds barred interviews with top customer contact executives that dig deep into the biggest challenges facing the profession.

Knowledge Base
The sharp-witted CCW analyst team on the latest CCW industry research - and what it means for customer contact leaders.

Master Class
Fast-paced, interactive activity-based sessions loaded with practical takeaways that'll sharpen your skills and challenge your thinking.

Talk Time
Scenario-based, interactive discussions provide the opportunity to ask anything of battle-hardened leaders.

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The #1 Virtual Event for Customer Contact Professionals

Megan Merrick

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