Michael DeJager

Principal Analyst & Head of Production Customer Management Practice

Mon, Jan 25 - Digital Transformation

Monday, January 25th, 2021

12:30 PM Building a Cloud-First Approach to the Contact Center Experience

Moving to the cloud is no longer optional. Your customers simply expect the responsiveness and agility you only get from working with a cloud-based contact center platform. But all cloud solutions are not created equally. Join Calabrio for a virtual interview and Q&A session on how you can build true digital transformations in the new year.

Wed, Jan 27 - AI + Automation

Wednesday, January 27th, 2021

Thurs, Jan 28 - Workforce 2021

Thursday, January 28th, 2021

2:45 PM Dispersed Workforce Culture: How to Maintain Productivity and Creativity Across Distributed Agents

Remote working comes with a host of competing priorities. Workers have busier days than ever, where the commute has been replaced by additional meetings and unpredictable situations at home. It's harder than ever to make time for the productivity and creativity required for future success. Join us In The Queue as we discuss tips and tactics for increasing innovation efforts across a distributed workforce.