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January 2020
JW Marriott, Nashville, TN
Nate Brown, Director of Customer Experience at UL

Nate Brown

Director of Customer Experience

Day Four - Main Conference & Expo: Friday, 18th January 2019

Friday, January 18th, 2019

1:30 PM CX + EX: Designing Customer Experiences to Optimize Employee Efficiency

  • Transform employees into a VOC your voice of the customer engine
  • Seamlessly Integrate feedback from agents into product improvements
  • Manage the transforming customer service roles evolution in today’s experience economy

Check out the incredible speaker line-up to see who will be joining Nate.

Download The Latest Agenda