Nicholas MacDonald

Customer Service Team Leader Machias Savings Bank

Why Nicholas?
Nicholas has a strong technology focus and a passion for creating seamless experiences for his customers at Machias Savings Bank. At CCW Nashville, his session will dive into finding the right BPO for your agents to build valuable relationships and how to collaborate with your vendor to identify areas of continuous improvement and agile processes. 

Day Four - Main Conference & Expo: Friday, January 31st, 2020

Friday, January 31st, 2020

1:25 PM Match Made in Heaven: How to Find Your BPO Soulmate

+ Interview third-party vendors like you interview for personnel
+ References matter to build true relationships between your agents and your vendor
+ Collaborate with your vendor to Identify areas of continuous improvement and agile processes

Check out the incredible speaker line-up to see who will be joining Nicholas.

Download The Latest Agenda