Live Chat Software
January 2020
Nashville, TN
Nitin Badjatia, Head of Business Strategy, Customer Service Management at ServiceNow

Nitin Badjatia

Head of Business Strategy, Customer Service Management

Day Two - Workshop Day: Wednesday, 16th January 2019

Wednesday, January 16th, 2019

8:15 AM WORKSHOP A: Evaluation Digital Transformation Readiness with the Customer Service Maturity Assessment

Today, customers have more choice: more products to choose from, more devices and channels over which to seek customer service. What they don’t have
is patience – and customers leave you if their experiences are not in-line with expectations.
This workshop will help benchmark your operations against customer service best practices. The results will help prioritize investments in strategy, process re-engineering and technologies for loyalty-creating customer experiences.

Check out the incredible speaker line-up to see who will be joining Nitin.

Download The Latest Agenda