Pete Ellis

Chief Product Officer Red Box

Wed, Jan 27 - AI + Automation

Wednesday, January 27th, 2021

2:15 PM How to Get Started with AI and Voice Data to Improve CX

Many organizations are sitting on a wealth of untapped opportunities from their voice data. AI speech recognition and analysis can quickly, accurately, and cost-effectively turn that voice data into hidden insights to improve customer experiences, optimize business processes, and open up revenue opportunities.

In this session, our speakers will share how you can align your business objectives to your AI initiatives and begin unlocking more rich data insights at scale. In doing so, organizations will be able to optimize their call agent performance and team retention, better understand their customers, provide seamless experiences, and ultimately drive growth for the business. 

How to’s (learning objectives):

- How can you architect an AI automation strategy that supports the goal of seamless CX in every way?

- What are the common challenges for incorporating AI automation into your organization?

- What steps need to be taken to ensure AI initiatives align with the greater customer and call agent experience?

- What to do with your audio data and how to leverage the right data and insights for your organization