Live Chat Software
January 2020
Nashville, TN

Reid London


Managing Director of Operations
American Cancer Society


10:50 AM Manage the Transformation from Traditional to Virtual Workspace

  • Develop the strategy and toolkits need to move agents from physical to virtual workspace
  • Optimize workforce management to retain top talent and grow geographically

3:30 PM Manage the Transformation from Traditional to Virtual Workspace

  • Develop the strategy and toolkits need to move agents from physical to virtual workspace
  • Optimize workforce management to retain top talent and grow geographically

Hosted by:

11:25 AM CCW ANALYST CHAT Remote Transformation: How the American Cancer Society Transitioned from Traditional to Virtual

+ The business case for virtual agents
+ Building the strategy and managing the transition from traditional to virtual
+ Benefits of remote, from engagement to an expanded hiring pool


Check out the incredible speaker line-up to see who will be joining Reid.

Download The Latest Agenda