Live Chat Software
January 2020
Nashville, TN

Reid London


Managing Director of Operations
American Cancer Society

Day Three - Main Conference & Expo: Thursday, 17th January 2019

Thursday, January 17th, 2019


10:50 AM Manage the Transformation from Traditional to Virtual Workspace

  • Develop the strategy and toolkits need to move agents from physical to virtual workspace
  • Optimize workforce management to retain top talent and grow geographically

3:30 PM Manage the Transformation from Traditional to Virtual Workspace

  • Develop the strategy and toolkits need to move agents from physical to virtual workspace
  • Optimize workforce management to retain top talent and grow geographically

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Day Four - Main Conference & Expo: Friday, 18th January 2019

Friday, January 18th, 2019


11:25 AM CCW ANALYST CHAT Remote Transformation: How the American Cancer Society Transitioned from Traditional to Virtual

+ The business case for virtual agents
+ Building the strategy and managing the transition from traditional to virtual
+ Benefits of remote, from engagement to an expanded hiring pool

Check out the incredible speaker line-up to see who will be joining Reid.

Download The Latest Agenda