Join us in Nashville!

January 28 - 31, 2020 | JW Marriott, Nashville

Roger Lee

Customer Success Leader Gridpsace

Day Two - Pre-Conference Day: Wednesday, January 29th, 2020

Wednesday, January 29th, 2020

10:45 AM WORKSHOP B: Service Delivery Optimization: Tackling Your Biggest Challenges with Best Practices

Does your CX Strategy Align to Business Outcomes? This fast-paced workshop was sold out in 2016 and 2017 at CCW Las Vegas. The 2020 edition will focus on interactive small group discussions (not PowerPoint by death) sharing leading practices in key operational areas. Improving service delivery is not a one-time effort – it must evolve to answer the ever-changing needs of your business and your customers. Join this important, lively workshop discussion to learn more about:
+How to drive superior customer experience through improved people, process, and technology
+How to collaborate with new parts of your organization to optimize service delivery 

Check out the incredible speaker line-up to see who will be joining Roger.

Download The Latest Agenda