Live Chat Software
January 2020
Nashville, TN

Samuel Carrington


Former Help & Service Design Manager
Lyft


9:00 AM PROJECT ANALYSIS: The Journey of AI Implementation through Service Design

Samuel has worked with several transformative and rapidly-growing companies including Minted, Upwork, Checkr, and Lyft; these companies are committed that service is a differentiator and that support should be rare and seek to strike the balance between a self-service-forward help environment and effortless access to human agents. As our companies continue the trend of rapid growth, customer needs will require more delicate and personalized service ecosystems. In this project analysis, Samuel will share his story about: 
+ What is Service Design and its fundamentals? 
+ The role of Service Design in Customer Experience
+ Strategies and nuances of implementing AI to create a better service ecosystem

10:50 AM How to Connect Data and AI for Personalized Touch Points

  • The power of pairing customer data and machine learning technology
  • Where to start when integrating personalization into an existing end-toend experience

Hosted by: IBM Watson

3:30 PM How to Connect Data and AI for Personalized Touch Points

  • The power of pairing customer data and machine learning technology
  • Where to start when integrating personalization into an existing end-toend experience

Hosted by: IBM Watson


Check out the incredible speaker line-up to see who will be joining Samuel.

Download The Latest Agenda