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January 28 - 31, 2020 | JW Marriott, Nashville
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Sandy Ko

Senior Analyst, Customer Contact & Conference Director Customer Management Practice

Day Two - Pre-Conference Day: Wednesday, January 29th, 2020

Wednesday, January 29th, 2020

4:00 PM New Attendee Orientation

Are you new to Customer Contact Week? It can be challenging familiarizing yourself with the many types of content, learning opportunities and networking activities at CCW. Join the CCW team at the new attendee orientation and get to know other newbies, learn how to navigate the program and make the most of your CCW experience.

8:45 AM PROJECT ANALYSIS: CX Security & Fraud


4:00 PM New Attendee Orientation

Are you new to Customer Contact Week? Not to worry! Join the CCW team at the new attendee orientation and get to know other CCW newbies, learn how to navigate the program and make the most of your CCW experience.

Check out the incredible speaker line-up to see who will be joining Sandy.

Download The Latest Agenda

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CCW Digital

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