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January 28 - 31, 2020 | JW Marriott, Nashville

Scotty Werner

Author, Spectacular Service CCW Influencer

Why Scotty?
An author and a CCW Influencer, Scotty will premiere his new book, Spectacular Service, with us at CCW Nashville. Additionally, his workshop will take place on Wednesday, 1/29 which dives into a hands-on activity on how to, “Increase Customer Loyalty and Retention by Solving Customer Pain Points”. You don’t want to miss out on strategizing an actionable plan that will result in a measured increase in customer loyalty and customer retention.


Day Two - Pre-Conference Day: Wednesday, January 29th, 2020

Wednesday, January 29th, 2020

2:00 PM WORKSHOP C: Increase Customer Loyalty and Retention by Solving Customer Pain Points

Customers demand frictionless and personalized experiences. However, not understanding your customer pain points can hinder delivering these experiences. In this workshop learn how to strategically ask questions, dissect, analyze, and replicate a relationship model that will differentiate you from your competitors and uncover your customer pain points to transform transactions into valuable relationships. Walk away with a specific and actionable plan that will result in a measured increase in customer loyalty and customer retention.

Day Three - Main Conference & Expo: Thursday, January 30th, 2020

Thursday, January 30th, 2020

2:45 PM Teach Your Team the 6 Techniques for Spectacular Customer Service

+ Transforming a transaction into a relationship
+ How relationships result in a measured increase in loyalty and retention
+ Walk away with actionable takeaways to teach your team immediately


Spectacular Service book signing follows the conclusion of session at 3:15 PM in the Expo Hall.

3:15 PM NETWORKING BREAK and Meet and Greet Book Signing in the Expo Hall: 5 O’Clock Somewhere Happy Hour

We’re starting happy hour early! Visit our solution providers, make some new connections and grab a pick-me-up drink prior to our last main stage keynotes!

Meet, Greet and Book Signing
Annie Meehan
Be Exceptional and Pineapple Principle

Scotty Werner
Spectacular Service

Check out the incredible speaker line-up to see who will be joining Scotty.

Download The Latest Agenda