Customers demand frictionless and personalized experiences. However, not understanding your customer pain points can hinder delivering these experiences. In this workshop learn how to strategically ask questions, dissect, analyze, and replicate a relationship model that will differentiate you from your competitors and uncover your customer pain points to transform transactions into valuable relationships. Walk away with a specific and actionable plan that will result in a measured increase in customer loyalty and customer retention.
Day Three - Main Conference & Expo: Thursday, January 30th, 2020